Wipro Mumbai Hiring | Associate Fresher | Immediate Joiner

Wipro Mumbai Hiring | Associate Fresher | Immediate Joiner | Mumbai

About Company: Wipro Eligibility Criteria: - Any Graduate BE/ BCom/BSc/MBA PGDM - No Criteria Role: Associate (US HR Operation) Responsibilities: - Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner. - Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue. - Identify and learn appropriate product details to facilitate better client interaction and troubleshooting. - Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions. - Follow standard processes and procedures to resolve all client queries. - Resolve client queries as per the SLAs defined in the contract. - Maintain logs and records of all customer queries as per the standard procedures and guidelines. Job Location: Mumbai For More Details /To Apply : Visit: https://bit.ly/3UE00sj

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