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Tech Mahindra Recruitment | Service Desk (0-2 years) | Hyderabad | Pune | Noida

 Tech Mahindra Freshers and Experienced Recruitment in Hyderabad, Pune, Noida For Service Desk. BE, BTech, BSc Graduates are eligible to apply for this job. More details regarding Tech Mahindra Hyderabad, Pune, Noida Job Openings is given below.

Company Name: Tech Mahindra

Job Location: Hyderabad, Pune, Noida

Role Category: IT Support

Job Position: Service Desk (Level I Service Desk Technician)

Experience: Freshers to 2 years

Qualification: BE, BTech, BSc

Job Description:

  • Tech Mahindra is hiring for Service Desk – Hyderabad, Pune, Noida.

Eligibility Criteria:

  • Work Experience: Fresher – 2 Years of Exp.
  • Candidate with technical experience or good technical knowledge should only apply.
  • Exceptional written and verbal communication skills with SVAR score of 65 or above.
  • Exceptional ability to multitask.
  • Exceptional ability to adapt and learn new platforms and skills on the fly.
  • Exceptional sense of urgency.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Responsibilities:

  • Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
  • Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
  • Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
  • First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
  • Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
  • Perform post-resolution follow-ups to help requests or incidents.
  • Research issues and resolves technical problems.
  • Creating/updating knowledge articles and support processes functions.

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