Wipro Freshers Recruitment | IT Service Desk Associate | Pune

Wipro Freshers Recruitment in Pune For IT Service Desk Associate Position. Graduates, Post Graduates are eligible to apply for this job. More details regarding Wipro Pune Freshers Job Openings is given below.

Company Name: Wipro

Job Location: Pune

Job Position: IT Service Desk Associate

Experience: Freshers

Qualification:

• Any Graduation (BE, BTech, BCA, BSc, BCom, BA, BBA, BHM, BMS, BFA, BArch…)
• Any Post Graduation (MTech, MCA, MSc, MCom, MA, MBA, MCM, MFA, MArch…)

Job Description:

• Wipro is hiring Freshers For IT Service Desk Associate.
• Work Location – Hinjewadi Phase 2, Pune.
• Looking for candidates from Pune only.
• Work Mode – Work From Office (5 Days).
• Shift Timings – (Rotational – Includes Night Shifts).
• One Way Transport Provided.

Eligibility Criteria:

• Any Fresher Graduate can apply (Technical or Non-Technical).
• Should be comfortable to Work From Office in rotational Shifts.
• Should have excellent English Communication Skills.
• Should be Basic understanding of Troubleshooting, VPN , Active Directory etc.
• Should have all documents ( Graduation Marksheets / Govt. ID’s Etc.)

Job Responsibilities:

• Opens, logs, prioritizes, assigns, and closes calls logged.
• Asks the End User for all relevant information concerning the call made or issue reported.
• Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
• Routes the enquiries to Resolver Groups as appropriate.
• Re-routes misdirected calls.
• Escalates tickets which have not been resolved by SD.
• Provides status and updates on tickets to authorized users.
• Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.

Apply : Apply for Wipro