Copado Careers 2023 | Copado 1-5 Year Exp Hiring for DevOps Support Engineer position in Across India location. B.E/B.Tech and Any Batch candidates are eligible. Apply link and job description given below.
Company Name: Copado
Role: DevOps Support Engineer
Location: Across India
Experience: 1-5 Year
Qualification: B.E/B.Tech
Batch: Any Batch
Job Type: Full Time
Salary: Best in Industry
Copado Careers 2023
Job Description:
- The Copado Support team is responsible for innovating, maintaining, and providing the best customer experience and support to our users across all industries everyday.
- Our users count on our platform to be highly reliable, secure, and to preserve all of their customized integrations every time we ship.
- This is a highly technical support role with opportunities for rapid advancement and salary adjustment.
- Copado seeks a talented, hardworking individual with great energy, leadership, and initiative to drive delivery and customer success for one of the fastest growing applications in the Salesforce ecosystem.
- We provide our employees with flexible working environments and competitive benefits in all of our global offices, along with the opportunity to grow with the Company.
Requirements:
- 1-5 years of prior experience in Salesforce
- 1-5 years of prior experience in Customer Support or DevOps
- Knowledge of SaaS environments and Integrated Technologies
- Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs, etc.)
- Specific experience and understanding of branching strategy and hosted version control vendors, Copado and Salesforce working knowledge and experience
- Familiarity with Git repositories
- A love for building relationships and have a proven track record of using your incredible problem-solving and interpersonal skills to achieve success goals
- Demonstrated analysis, problem solving, and troubleshooting expertise
- Detailed, organized, and results-oriented
- Flexible schedule, willingness to work nights and weekends as needed
- Ability to effectively prioritize and escalate customer issues as required
- Excellent written and verbal communication skills (both in English)
- Experience working with remote teams and a global client base
- Comfortable interacting with all levels of management
- Ability to multi-task and perform effectively under pressure
- Copado Admin and Developer Certifications
Responsibilities:
- Manage case queues in accordance to customer agreements
- Answer technical questions, solve technical problems, and suggest appropriate workarounds related to Copado platform
- Understand and advocate for customer needs
- Resolve customer service issues and skillfully manage/troubleshoot complex customer service problems
- Manage customer expectations and experience in a way that results in high customer satisfaction
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
- Create knowledge base materials dedicated towards operational efficiency
- Research, document, and escalate cases according to procedure
- Actively participate in job-related training
- Assist with the design and delivery of product and other technical training
- Review support cases for technical and troubleshooting accuracy
- Identify product and services up-sell opportunities and describe Copado solutions to customers in a way that is articulate, accurate, and persuasive
- Complete assigned projects responsibilities
How To Apply For Copado Careers 2023?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.
Apply : Apply for cupodo
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