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Copado Careers 2023 Hiring | DevOps Support Engineer | Experience Should Apply | PAN India | Pune

Copado Careers 2023 | Copado 1-5 Year Exp Hiring for DevOps Support Engineer position in Across India location. B.E/B.Tech and Any Batch candidates are eligible. Apply link and job description given below.

Company Name: Copado

Role: DevOps Support Engineer

Location: Across India

Experience: 1-5 Year

Qualification: B.E/B.Tech

Batch: Any Batch

Job Type: Full Time

Salary: Best in Industry

Copado Careers 2023

Job Description:

  • The Copado Support team is responsible for innovating, maintaining, and providing the best customer experience and support to our users across all industries everyday.
  • Our users count on our platform to be highly reliable, secure, and to preserve all of their customized integrations every time we ship.
  • This is a highly technical support role with opportunities for rapid advancement and salary adjustment.
  • Copado seeks a talented, hardworking individual with great energy, leadership, and initiative to drive delivery and customer success for one of the fastest growing applications in the Salesforce ecosystem.
  • We provide our employees with flexible working environments and competitive benefits in all of our global offices, along with the opportunity to grow with the Company.

Requirements:

  • 1-5 years of prior experience in Salesforce
  • 1-5 years of prior experience in Customer Support or DevOps
  • Knowledge of SaaS environments and Integrated Technologies
  • Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs, etc.)
  • Specific experience and understanding of branching strategy and hosted version control vendors, Copado and Salesforce working knowledge and experience
  • Familiarity with Git repositories
  • A love for building relationships and have a proven track record of using your incredible problem-solving and interpersonal skills to achieve success goals
  • Demonstrated analysis, problem solving, and troubleshooting expertise
  • Detailed, organized, and results-oriented
  • Flexible schedule, willingness to work nights and weekends as needed
  • Ability to effectively prioritize and escalate customer issues as required
  • Excellent written and verbal communication skills (both in English)
  • Experience working with remote teams and a global client base
  • Comfortable interacting with all levels of management
  • Ability to multi-task and perform effectively under pressure
  • Copado Admin and Developer Certifications

Responsibilities:

  • Manage case queues in accordance to customer agreements
  • Answer technical questions, solve technical problems, and suggest appropriate workarounds related to Copado platform
  • Understand and advocate for customer needs
  • Resolve customer service issues and skillfully manage/troubleshoot complex customer service problems
  • Manage customer expectations and experience in a way that results in high customer satisfaction
  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
  • Create knowledge base materials dedicated towards operational efficiency
  • Research, document, and escalate cases according to procedure
  • Actively participate in job-related training
  • Assist with the design and delivery of product and other technical training
  • Review support cases for technical and troubleshooting accuracy
  • Identify product and services up-sell opportunities and describe Copado solutions to customers in a way that is articulate, accurate, and persuasive
  • Complete assigned projects responsibilities

How To Apply For Copado Careers 2023?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.




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