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Hexaware Off Campus Drive 2022 | B.Sc/BCA | 2022 Batch | Across India | Pune

Hexaware Off Campus Drive 2022 –  Hexaware Technologies scheduled to hire Freshers for  Trainee Role. The detailed eligibility and application process are given below.

Job Role : Trainee- Infrastructure Management Support

Qualification : B.Sc/BCA

Batch : 2022

Salary/CTC : Rs 3 LPA

Job Location : Chennai, Mumbai, Pune, Noida

Venue Location : Virtual Campus Hiring(Home)

Test Date : Informed Later

Last Date : ASAP

Detailed Eligibility:


Educational Qualification:

  • BSc (CS/IT/Electronics) & BCA-2022 Pass out
  • 60% or 6 CGPA and above throughout in 10th, 12th and Graduation No Live backlogs at the time of registration
  • CTC & Stipend: 3LPA & 15k for 3 months stipend amount
  • Service Agreement: 2yrs – 2 Lakhs

Job Description

  • Excellent verbal and written communication in English is must
  • Should have basic knowledge on ITIL process and international Client handling over the phone and email
  • Meet established service level metrics for call response, technical support and customer service
  • Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
  • Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
  • Follow and complete IT Service desk opening and closing checklists
  • Research and update knowledge base for solutions that can be used to
    provide first call or contact resolution
  • Perform installation/troubleshooting/configuring of MS outlook Client,MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
  • Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
  • Provide follow-up service to End-users to ensure that service provided by
  • Help Desk has addressed their needs in a timely and efficient manner
  • Candidates should be open to work in 24*7 shifts environment.
  • Candidates having more than 1 year of education gap are not eligible for this drive.

How to Apply for Hexaware Off Campus Drive 2022?

All interested and eligible candidates can apply for this position online by the following link  as soon as possible.

Apply : Apply for this job


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